Privacy policy

Last updated: December 17, 2024

This Privacy Policy describes how YAJU (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase on maisonyaju.com (the “Site”), or otherwise interact with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and comply with any other applicable legal requirements.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit directly through our Services may include:

  • Contact information such as your name, address, telephone number, and email address.
  • Order information such as your name, billing address, shipping address, payment confirmation, email address, and telephone number.
  • Account information such as your username, password, security questions, and other information used to secure your account.
  • Customer service information such as the contents of your communications with us, for example when you send us a message through the Services.

Certain features of the Services may require you to provide specific information about yourself. If you do not provide this information, you may not be able to use or access those features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interactions with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers acting on our behalf, such as:

  • Companies supporting our Site and Services, like Shopify.
  • Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment and fulfill your orders, pursuant to our contract with you.
  • When you visit our Site, open or click on emails from us, or interact with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. Please also see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing the Products and Services. To perform our contract with you, including processing your payments, fulfilling your orders, sending account-related notifications, managing your account, arranging shipping, facilitating returns and exchanges, and enabling related account features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use, in which case Shopify will process your information as set forth in its own privacy policies.
  • Marketing and Advertising. To send you promotional and marketing communications by email, SMS, or mail, and to display advertisements for products and services. This may include tailoring the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for this processing is our legitimate interest in promoting our products pursuant to Art. 6(1)(f) GDPR.
  • Security and Fraud Prevention. To detect, investigate, and address potential fraudulent, illegal, or malicious activity. If you create an account, you are responsible for safeguarding your account credentials. Do not share your username, password, or other access details, and contact us immediately if you believe your account has been compromised. For EEA residents, this processing is based on our legitimate interest in ensuring the security of our Site and Services pursuant to Art. 6(1)(f) GDPR.
  • Communicating and Improving the Services. To provide customer support and improve our Services. This processing is based on our legitimate interest in maintaining responsiveness and effective business relations with you pursuant to Art. 6(1)(f) GDPR.

Cookies

We use Cookies on our Site. For specific details about the Cookies used in connection with Shopify, please visit https://www.shopify.com/legal/cookies. Cookies help us operate and improve the Site and Services (e.g., remembering your actions and preferences), perform analytics, and understand user interaction with the Services. We may also allow third parties to use Cookies on our Site to tailor services, products, and advertising.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser settings. Please keep in mind that deleting or blocking Cookies may negatively affect your user experience and cause certain Services — including some features and functionalities — to malfunction or become unavailable. Furthermore, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

We may disclose your personal information to third parties for contractual purposes, legitimate interests, or as otherwise described in this Privacy Policy, including:

  • From providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).
  • With business and marketing partners to provide you with services and deliver advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you ask us to disclose, or otherwise consent to our disclosure of, certain information to third parties — for example, to ship products to you, or through your use of social media widgets or identity integrations — with your consent.
  • With our affiliates or within our corporate group, in our legitimate interest of running a successful business.
  • As part of a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or third parties.

We disclose the following categories of personal and sensitive information about users for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Catégorie Catégories de destinataires
  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, purchase information, and customer service information
  • Internet or other similar network activity, such as usage data
  • Geolocation data such as locations determined by an IP address or other technical means
  • Providers and third parties that perform services on our behalf (such as Internet service providers, payment processors, order fulfillment partners, customer service partners, and data analytics providers)
  • Business and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as follows.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are unaffiliated with us or that we do not control, you should review their privacy and security policies as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without limitation on how we or a third party may use it. The inclusion of such links does not, by itself, imply an endorsement of the content of those platforms or of their owners or operators, except where expressly stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 18 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have all or some of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may refuse your request where permitted by law.

  • Right of Access / Right to Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
  • Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
  • Right to Correction: You may have the right to request that we correct the personal information we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with some exceptions.
  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising,” as defined by privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat that as a request to opt out of “sale” or “sharing” of information for the device and browser you are using to visit the Site.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
  • Communication Preferences Management: We may send you promotional emails that you can unsubscribe from at any time using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may also require you to verify your identity directly with us. We will respond to your request as soon as reasonably possible, as required by applicable law.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the contact details provided below. If our response to your complaint is not satisfactory, depending on your place of residence, you may have the right to appeal our decision by contacting us using the details below, or to file your complaint with your local data protection authority. For the EEA, you can find here (https://www.edpb.europa.eu/about-edpb/about-edpb/members_en) a list of the supervisory authorities responsible for data protection.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information may also be processed by employees, service providers, and third-party partners in these countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or send an email to contact@maisonyaju.com or contact us at 73 Rue de Courcelles, Paris, 75008, FR.

For the purposes of applicable data protection laws and unless otherwise explicitly stated, we are the data controller of your personal information.